Curated Chaos for Your Closet
We’re not your average apparel brand. At The Sock and Awe Shop, we specialize in fun and colourful kids socks. And for the adults? T-Shirts, hoodies, sweatshirts and lets not forget socks that are funny, speaks fluent sarcasm and channel your most intrusive thoughts—out loud and in style. Born from the idea that clothing should be as expressive as your inner monologue, our designs are unapologetically bold, weirdly relatable, and sometimes just plain chaotic. Whether you're dressing for comfort, rebellion, or a passive-aggressive encounter, we’ve got something that’ll make people look twice and maybe laugh uncomfortably.
THE SOCK AND AWE SHOP
CUSTOMER MANIFESTO
Effective Date: September 19, 2025
Customer Service Manifesto - Curated Chaos. Unfiltered Support. Fierce Loyalty.
At The Sock and Awe Shop, we don’t just sell socks; we sell attitude, comfort, and a little bit of chaos. Our customer service philosophy is built on transparency, empathy, and a healthy dose of sarcasm. Here’s what we stand for:
1. We’re Here for You (Unless You’re Mean)
We believe in kindness, even when things go sideways. We’ll treat you with respect, humor, and honesty, and we expect the same in return. Sock emergencies? We’ve got you. Sock tantrums? Not so much.
2. Real People, Real Help
No bots. No copy-paste nonsense. When you reach out, you’ll get a real human who actually cares (and probably owns too many socks). We’ll listen, solve problems, and maybe even make you laugh.
3. Fast-ish Responses
We aim to respond within 24–48 hours, because we know waiting sucks. But we’re a small team, and sometimes life happens. If we’re slower than usual, we’ll own it and keep you updated.
4. Mistakes Happen. We Fix Them.
If we mess up your order, we’ll make it right, no drama, no guilt trips. Just email us at thesockandaweshop@gmail.com and we’ll sort it out. We believe in accountability, not excuses.
5. No Guilt, No Pressure
Changed your mind? Ordered the wrong size? No problem. Our Returns & Refunds Policy is designed to be fair and flexible. We want you to love what you wear or at least not regret it.
6. Feedback Is Fuel
We love hearing from you whether it’s praise, complaints, or sock-related poetry. Your feedback helps us grow, improve, and stay weird in all the right ways.
7. We Celebrate You
Our customers are bold, brilliant, and a little chaotic (just like our designs). We’re here to support your style, your voice, and your right to wear socks that say what you’re thinking.
8. We Don’t Do Gatekeeping
Everyone’s welcome here. We don’t care what size you wear, what mood you’re in, or how many intrusive thoughts you’ve had today. If you love expressive fashion, you’re one of us.
9. We Stand Behind Our Brand
Every product we sell is specially curated and/or designed with intention and a touch of rebellion. If it doesn’t meet your expectations, we want to know and we’ll do what we can to make it right.
10. We’re Always Evolving
Our policies, products, and processes are constantly improving. If something feels off, let us know. We’re not perfect, but we’re committed to being better every day.
Signed with sass,
The Sock and Awe Team